returns and exchanges

we want you to enjoy every CHROMIFIED object. if something isn't right, this page explains how returns, exchanges and refunds work.

returns & exchanges

returns and exchanges can be requested within 7 days of receiving your order.

all approved returns and exchanges are subject to a ₹100 processing and reverse shipping fee.

returns or exchanges can only be requested once per order.

eligibility

to be eligible for a return or exchange, your item must be:

• unused
• unwashed (where applicable)
• in its original condition
• returned with all original tags, accessories and packaging

items that show signs of use, damage, alteration or missing packaging may not be eligible for a return or exchange.

items not eligible for return

the following items cannot be returned:

• bundle or multi-item purchases
• limited releases marked as non-returnable
• final sale items
• gift cards (if applicable)

bundle purchases may be eligible for a size exchange, subject to stock availability and the applicable exchange fee.

sale items

items purchased during promotional or sale periods are generally not eligible for returns.

where applicable, clothing may only be exchanged for:

• another size of the same item, subject to availability
• another item within the same category

any price difference must be paid by the customer.

a ₹100 exchange fee will apply.

refunds are not available for sale purchases.

damaged or incorrect orders

if you receive:

• a damaged item
• the wrong item
• a manufacturing defect
• a quality issue

please contact us within 24 hours of delivery.

include:

• your order number
• clear photos or videos of the item
• photos of the packaging, where possible

email us at hello@chromified.in.

once reviewed, we'll arrange a replacement, exchange, store credit or refund, depending on the situation.

refunds

once your returned item has been received and approved, refunds are processed within 3–5 business days.

for prepaid orders, refunds will be issued to the original payment method.

original shipping charges are non-refundable unless the issue was caused by us.

self-shipping

if reverse pickup isn't available for your PIN code, we'll ask you to ship the item back to us.

please ensure:

• the item is packed securely
• your order number is included
• your registered mobile number is written on the package

we recommend using a reliable courier service, such as India Post Speed Post.

CHROMIFIED is not responsible for items lost or damaged while being shipped back to us.

reasonable self-shipping costs may be reimbursed, up to ₹100, once the returned item has been received and approved.

important

if your order is marked as delivered but hasn't reached you, please contact us within 24 hours of the delivery notification.

some Objects are released in limited quantities and may not be restocked. in these cases, exchanges will be subject to availability.

contact

for any questions about returns, exchanges or refunds, contact us at hello@chromified.in.